Qqstar88 Privacy Policy – Malaysia Personal Data Protection

Qqstar88 is an online entertainment platform operating in Malaysia. As a responsible platform operator, we place the highest value on every member's privacy and treat the protection of personal data as a non-negotiable obligation.

This Privacy Policy explains qqstar88's practices regarding the collection, use, disclosure, and protection of your personal data when you use the qqstar88 website, mobile app, and all associated services. It also outlines your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all individuals who:

• Visit or use the qqstar88 website
• Register a qqstar88 member account
• Using any of the services offered by qqstar88, including live casino, baccarat, poker, lottery, Sports Betting (Malaysia Super League, EPL, badminton), live matches, match odds, and E-Sports
• Contact the qqstar88 customer support team

Qqstar88 collects only the data strictly necessary to provide a secure, seamless, and responsible service. The categories of data we collect are as follows:

Qqstar88 not collect sensitive information such as biometric data, health information, or your political/religious affiliations unless required by Malaysian law.

Your personal data is collected in several ways when you interact with the qqstar88 platform:

1. Directly from You – When you register an account, complete a deposit/withdrawal form, contact the CS team, or update your account profile.
2. Automatically – Via cookies, server logs, and tracking technologies that record your activity within the platform during active sessions.
3. From Legitimate Third Parties – From identity verification (KYC) providers where required, or from payment processors such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks) for the purpose of verifying and processing your transactions.
4. From Public Sources – In certain cases involving legal compliance or fraud prevention, we may refer to information that is publicly available.

Qqstar88 uses your personal data only for lawful and transparent purposes. Each use of data has a clear justification under Malaysia's PDPA 2010:

• Account Management – Creating, verifying, and maintaining your qqstar88 account, including a secure login process.
• Transaction Processing – Processes deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and handles withdrawals to your bank account or e-wallet.
• Identity Verification (KYC) – To ensure legal compliance, including anti-money laundering (AML) measures and verification of the minimum age requirement of 21 years.
• Service Delivery – Grants you access to all qqstar88 games and services, including Live Casino, poker, slots, lottery, Sports Betting, and e-sports.
• Service Communications – Sending important notices relating to your account, transactions, service updates, and policy changes.
• Security & Fraud Prevention – Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Platform Improvements – Analysing aggregated (non-identifiable) usage data to improve qqstar88's performance and user experience.
• Marketing Communications – Sending qqstar88 promotional information and bonus offers, subject to your communication preferences. You may opt out at any time.
• Legal Compliance – Fulfilling legal and regulatory compliance obligations applicable in Malaysia.

Qqstar88 does not sell, rent, or commercially exploit your personal data to any third party for their own purposes. Your data is shared only in limited circumstances and for legitimate reasons:

• Payment Processors – Required information is shared with Malaysian local payment processors (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) solely for the purpose of processing your transactions.
• Gaming Service Providers – Game platform providers such as Evolution Gaming, Pragmatic Play, and others may receive the minimum data required to operate your gaming session.
• KYC Service Provider – For identity verification purposes as required by law.
• Malaysian Authorities – When required by law, court order, or investigation by a competent authority in Malaysia.
• Trusted Business Partners – In the event of a merger, acquisition, or business transfer, members will be notified in advance.

Qqstar88 makes serious investments in security infrastructure to ensure your personal data remains protected at all times. This is not merely a statement — it is a technical commitment you can verify:

• 256-bit SSL/TLS Encryption – All communications between your device and qqstar88's servers are encrypted to the highest security standards, equivalent to those used by banking institutions.
• Internal Access Control – Only qqstar88 staff with a legitimate business need are permitted to access member personal data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA) – Available to all members as an additional layer of security for your account.
• 24/7 Monitoring – An active security monitoring system operates around the clock to detect and respond to any cyber threats.
• Regular Security Audits – Independent security audits are conducted periodically by qualified third parties to ensure qqstar88's systems meet the latest industry standards.
• Stored Data Encryption – Sensitive data stored in qqstar88's databases is encrypted using strong encryption algorithms.

While qqstar88 takes all reasonable measures to protect your data, no system in the world can guarantee 100% security. We therefore encourage you to take your own precautions — such as using a strong password, keeping your login credentials private, and reporting any suspicious activity to us promptly.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by qqstar88:

To submit any request relating to the rights above, please contact us via 24/7 live chat or email us at privacy@qqstar88.biz. qqstar88 is committed to responding to requests within 30 working days in accordance with PDPA requirements.

Qqstar88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit the qqstar88 site.

Types of cookies we use:

• Strictly Necessary Cookies – Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies – Helps us understand how users interact with the platform for improvement purposes. All data is aggregated and non-identifiable.
• Functional Cookies – Remembers your preferences such as language, display settings, and login details for a more convenient return experience.

Qqstar88 strictly does not accept registrations from individuals under the age of 21 years old. Our platform is not intended for children or minors, and we do not knowingly collect any personal data from them.

Should we discover that personal data belonging to an individual under the age of 21 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your child has registered on qqstar88 without your consent, please contact us immediately at privacy@qqstar88.biz and we will respond within 24 hours.

Qqstar88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active Account Data – Retained for the duration your account remains active and for a defined period after account closure to allow for legal compliance and the resolution of any disputes.
• Financial Transaction Records – Retained for a minimum of 7 years as required under Malaysia's financial and tax regulations.
• Log & Security Data – Retained for 12 months for security and digital forensics purposes where required.
• Support Communication Records – Retained for 2 years for reference and service improvement purposes.
• Marketing Data (with consent) – Retained until you withdraw consent or contact us to request deletion.

Once the retention period expires, data will be deleted or anonymised securely in a manner that can no longer be linked back to you.

Qqstar88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. All amendments will be published on this page with a clear effective date.

For material amendments that significantly affect your privacy rights, qqstar88 will endeavour to provide advance notice via your registered email or a prominent in-platform notification before the changes take effect.

If you have any questions, concerns, or complaints regarding how qqstar88 handles your personal data, please do not hesitate to reach us through the following channels:

• 24/7 Live Chat – The fastest option. The live chat icon is available at all times in the corner of the qqstar88 platform.
• Privacy Email – privacy@qqstar88.biz – for data and privacy enquiries that require documentation.
• General Support Email – support@qqstar88.biz – for general enquiries related to accounts and services.

Qqstar88 is committed to responding to all privacy-related enquiries within 3 business days for general enquiries and 30 working days for official requests under the PDPA.

If you are not satisfied with our response, you have the right to file a formal complaint with the Malaysia Personal Data Protection Commissioner established under PDPA 2010.